How WorkSETX handles marketplace information.

Information we collect

We collect information you submit through WorkSETX forms and marketplace workflows. Customer-request information may include your name, email address, phone number, service location, service category, project description, timing, and supporting documents or photos you voluntarily attach.

Provider-application information may include the applicant’s name, business name, contact information, provider type, service categories, service areas, experience, licensing or credential information, insurance information, website, application responses, and other information voluntarily submitted. Collecting provider-supplied information does not mean WorkSETX has independently verified or guaranteed it.

We may also collect records associated with provider responses, lead progress, reported completion, customer ratings, reviews, complaints, survey answers, and other feedback. Please do not submit Social Security numbers, driver’s-license images, financial-account details, medical information, or other sensitive personal information through general marketplace forms.

How we use information

WorkSETX may use information to review service requests and provider applications; evaluate marketplace participation; facilitate relevant introductions; administer the provider network; operate and improve the marketplace; provide customer or provider support; maintain lead and completion history; address complaints or marketplace risk; investigate suspected fraud, misuse, or unsafe conduct; enforce marketplace agreements; and comply with legal obligations.

Marketplace communications

We may use customer and provider contact information to send communications related to use of the marketplace. Depending on the workflow, these may include service-request confirmations, provider-match notifications, provider application or status communications, lead assignment or acceptance communications, service-completion communications, survey and feedback requests, administrative or account-related notices, and security, legal, policy, or operational notices.

These service and transactional communications support requests, applications, agreements, and marketplace operations and are distinct from optional promotional marketing. WorkSETX does not characterize communications necessary to administer an active request, application, provider relationship, or legal obligation as optional marketing.

Completion surveys, ratings, and feedback

WorkSETX may collect completion status, ratings, reviews, complaints, and other survey or feedback information. We may use it to confirm marketplace outcomes, support users, review provider performance, promote marketplace quality and safety, investigate complaints or disputes, prevent fraud or abuse, and improve marketplace operations.

WorkSETX may choose to assist with communication or investigate a marketplace complaint, but it does not promise to adjudicate every private dispute between a customer and an independent provider.

Information shared for matching and operations

WorkSETX may share customer-request information reasonably relevant to evaluating or responding to an opportunity with specifically matched independent providers. This may include contact, location, category, scope, timing, project details, and supporting documents needed to facilitate an introduction or administer the request. WorkSETX does not promise that every submission will be shared or matched.

We may also disclose information to service providers that support hosting, database storage, email delivery, security, and related marketplace operations, but only as reasonably necessary for those functions. We may disclose information when required by law or when reasonably necessary to protect marketplace users, WorkSETX, or others; investigate fraud or abuse; enforce agreements; or establish, exercise, or defend legal claims.

WorkSETX does not sell customer or provider personal information as part of its current marketplace practices.

Agreement acceptance and audit records

WorkSETX retains records documenting electronic acceptance of the Terms of Service, Privacy Policy, and, when applicable, Provider Agreement. These records may include acceptance status, acceptance timestamp, the document version accepted, and limited technical audit information collected at acceptance, such as a hashed network-address value and browser or device user-agent information.

Acceptance records may be used and retained for legitimate business, security, compliance, dispute-resolution, and recordkeeping purposes. Technical audit information is restricted to operational use and is not displayed publicly. Updating a policy version does not overwrite the version previously recorded with an earlier acceptance.

Data retention

We retain information for as long as reasonably necessary for the purpose for which it was collected and for legitimate marketplace needs. These may include operating the marketplace; maintaining request, lead, provider, and completion history; supporting customers and providers; preserving agreement and consent records; preventing fraud and abuse; resolving disputes; meeting legal or regulatory obligations; and establishing, exercising, or defending legal claims.

Retention periods may vary depending on the type of information, the marketplace relationship, the reason it was collected, and applicable legal requirements. WorkSETX does not use one fixed deletion period for every record.

Privacy requests

You may request reasonable access to, correction of, or deletion of personal information associated with you by emailing brad@worksetx.com. To protect users, WorkSETX may need to verify the requester’s identity before acting on a request.

Requests are handled as required by applicable law. Information may be retained when reasonably or legally necessary for contractual records, marketplace history, fraud prevention, security, dispute resolution, tax or accounting needs, legal compliance, or the establishment, exercise, or defense of legal claims.

Security

WorkSETX uses reasonable administrative and technical measures appropriate to the nature of the information and its marketplace operations. Access to the operational dashboard is restricted. However, no internet transmission, electronic communication, or storage system can be guaranteed completely secure, and WorkSETX cannot promise absolute security.

Children’s privacy

The WorkSETX marketplace is not intended for children under 13, and WorkSETX does not knowingly seek to collect personal information from children under 13 through the marketplace. If you believe a child under 13 submitted personal information, contact brad@worksetx.com.

Independent providers and third-party links

Independent service providers have their own information practices for direct customer communications and service agreements. WorkSETX does not control those independent practices. The website or marketplace communications may also contain links to third-party sites; their privacy practices are governed by their own policies.

Changes to this policy

WorkSETX may update this policy as its features, legal requirements, or privacy practices change. The effective date and version shown above will be updated for a material revision. Historical acceptance records will continue to identify the version accepted at that time.

Contact

Questions or privacy requests may be sent to brad@worksetx.com or directed to (409) 656-7448.